Shipping and Return

 

Delivery

A $9.50, flat rate delivery charge of goods per order will be added at the time of check out TO ALL ORDERS.

 

All items are sent with track and trace and require a signature on delivery. Due to heavy number of orders, we aim to ship your goods within 5-6 business days or less than that. However custom made items that are made to order require more time to prepare (subject to availability) and can take extra few days . In the event that an item is out of stock or material is out of stock, we will advise you accordingly and provide an estimated delivery date.

According to our past records we manage to ship all our products within one week, but for safer side we would like to keep the 3 week time period. 

 

Cancellation and Return Policy

 

Within 7 days

You may cancel your order with us for the goods you order at any time up to the end of the seventh working day from the date you place your order. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. To cancel your order you must notify us either by email at help@candlephysics.com.au (you must get a confirmation of your email receipt) quoting your name and order reference in either instance.

 

If you are cancelling after 7 days and before receiving your product (Custom order)

We want to inform you that production has already commenced on your custom product, and we have already incurred costs for materials and invested time into fulfilling your order. In line with our policies, for custom orders, we reserve the right to retain up to 5% of the product price in case of a cancellation or return. This helps us cover some of the expenses incurred during the manufacturing process.

 

 

 

After receiving the good

If you accidentally order extra items, you can always return them to us. However, please be aware that you may be responsible for covering the shipping cost. We strive to maintain competitive pricing and do not have a large margin on our products, which is why, unfortunately, we cannot offer free returns in this particular situation. We appreciate your understanding in this matter.

Change Of Mind without a valid reason

If you have changed your mind about the product you have purchased, you are welcome to return the product to us and you will be required to cover freight cost back to us. Candle Physics will happily exchange a product or issue a percentage of your product price. 

To be eligible for a partial refund, the item must be returned to us in its original condition; unassembled, with labels and original packaging intact, within 14 days of receipt. Once the item is returned and assessed, we will provide you the refund*. Candle Physics reserve the right to refuse return of a product that does not meet these requirements.

Not Happy with our product

If you are not, just return it to us in its original condition and packaging within 7 days and we will issue you with a full refund for the price of the item. Also please let us know what went wrong with the product.

Faulty Or Damaged Items

We will refund postage costs if the return is due to a fault on our behalf.

In the unlikely event that your item is faulty or damaged on delivery, please contact us within 7 days of receipt and Candle Physics must be advised PRIOR to send.

Candle Physics will at their discretion replace or repair any part found to be defective in material/workmanship or damaged in transit.

 

Incorrect Product Received

In the unlikely event that you should receive an incorrect product, please contact us via email immediately to arrange return and exchange. Returned product must be in original packaging, unused, unassembled and in original condition and will only be re-delivered to the original address, unless otherwise agreed in writing.